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Troubleshooting Guide

Caring for your hearing aids Troubleshooting Guide

My hearing aid is whistling?

● When your hearing aid is whistling it means sound is escaping from the ear. Most hearing aids will whistle if completely covered with your hand and this is completely normal.

● Is your hearing aid inserted correctly? Try putting it in again or getting a family member to look and check if it is fully in place.

● Perhaps the volume or program has been altered accidentally. Try opening the battery tray fully to turn your hearing aid off and on again.

● Do you have a wax blockage? Excessive wax in the ear can cause whistling problems. Please contact your district nurse or GP to have your ears checked for wax blockages.

● Once you have tried all these options please contact your local Amplifon hearing centre if the whistling continues for a 5 star service check.

My hearing aid isn't working or has suddenly become quieter

● Turn your hearing aid off and back on again by opening the battery tray and closing it again.

● Check the area of your hearing aid that goes into your ear. Is there any wax blocking the sound outlet? Try to clean this area with your cleaning brush to remove any wax or dirt.

● If your hearing aid has any tubing check for kinks or blockages. Try removing the tubing and check if sound is coming out of the hearing aid. If it is, the tubing might need cleaning with cleaning wire or ampliclear airspray.

● Try a new battery. The battery may have run out or it may have been faulty.

● Are your microphones blocked? Check that the small microphone openings aren't blocked with dirt. Some hearing aids have protectors over the microphones, in which case these might need changing if your hearing aid has lost volume.

● Do you have a wax blockage? Please contact your district nurse or GP to have your ears checked for wax blockages.

● Once you have tried all these options please contact your local Amplifon hearing centre for a 5 star service check. 

My hearing aid does not fit or is hurting my ear

● Your hearing aid may not be inserted correctly. Remove it and try again. If the problem persistscontact your local Amplifon hearing centre.

● Your hearing aid should not be causing any pain, if it is hurting it's unlikely to be fitted correctly. Remove it and try and insert it again. If discomfort continues, please contact your local Amplifon hearing centre.