You are here:

A member of your staff even came in during their parental leave which I really appreciated.

Dear Amplifon,

I would like to thank the staff at your Nottingham branch for their patience and flexibility shown to me during the last six months of my 'very' frequent visits.

I have been wearing hearing aids since 1996 but have never been through such a traumatic time as I have in the last couple of years with countless ear infections. By helping me to choose a different set of hearing aids and working with me to change them not once, but twice to ensure I had the correct experience, I feel like a different person. A member of your staff even came in during their parental leave which I really appreciated.

Amplifon kept in touch with me throughout the process and ensured I had the correct accessories, replacing the one I mislaid! Thank you also for ensuring my old aids were serviced in order to have a back up set.

Please ensure you pass this letter on to your boss and bosses boss as this type of service unfortunately doesn't happen in many places and it is a great pleasure to experience it.

Kind regards and see you in six months.
Sheila Cassidy-Allan
Nottingham